Terms & Conditions jokaplay

01 Definitions and Interpretation

In this document, the following words and phrases carry the meanings as stated, unless the context requires a different interpretation:

• "Platform" refers to the website, mobile application and all digital services operated under the jokaplay brand.
• "User" or "Member" refers to any individual who has registered an account and uses the jokaplay services.
• "Account" refers to the personal profile registered by a user for the purpose of accessing platform services.
• "Real Money" refers to actual funds deposited into a user's account through accepted payment methods.
• "Bonus" refers to incentives in the form of credits or money given to users based on specific conditions that have been set.
• "Password" refers to the combination of secret characters used together with a username to access an account.
• "Content" refers to all games, software, graphics, text and other materials available through the platform.

Words in the singular also include the plural and vice versa, depending on context. Clause headings are for reference purposes only and do not affect the interpretation of the content.

02 Account Registration and Management

jokaplay account registration is subject to the following conditions:

• Applicants must be at least 21 years old at the date of registration. jokaplay reserves the right to request age verification at any time via a copy of MyKad or a valid identity document.
• Each individual is only allowed to have one (1) active account. Registering multiple accounts is prohibited and may result in the closure of all such accounts and forfeiture of any remaining funds.
• Information provided during registration — including full name, mobile phone number, email address and payment details — must be accurate, complete and up to date.
• Users are responsible for maintaining the confidentiality of their account password. jokaplay will not be held responsible for any losses resulting from unauthorised access caused by the user's own negligence.
• jokaplay reserves the right to request additional identity verification at any time as part of its licensing compliance procedures. Failure to provide the requested documents may result in a temporary restriction on the account.
• Accounts are for personal use only. Transferring, selling or sharing account access with another party is strictly prohibited.

03 Deposits, Withdrawals and Financial Transactions

All financial transactions on the jokaplay platform are processed according to the following policy:

Deposits:

• The minimum deposit for all payment methods is RM50.
• Accepted payment methods include Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency namely USDT, BTC and ETH.
• All deposits are processed in Malaysian Ringgit (MYR). Deposits in cryptocurrency will be converted based on the prevailing rate at the time the transaction is processed.
• jokaplay reserves the right to verify the source of funds before accepting any deposit to ensure compliance with anti-money laundering standards.

Withdrawals:

• The minimum withdrawal for all methods is RM100.
• The withdrawal processing period is within 5 to 30 minutes once the request is approved.
• Withdrawals can only be made to a payment account registered under the same name as the user.
• jokaplay reserves the right to delay withdrawals for the purpose of identity verification or compliance with security procedures.
• Any withdrawal attempt suspected to be related to fraud or bonus abuse will be blocked and investigated.

04 Bonus and Promotion Terms

All bonuses and promotions offered by jokaplay are subject to the following terms:

• The jokaplay welcome bonus is a 100% match on the first deposit of up to RM1,000. For example, a deposit of RM100 gives a bonus of RM100, bringing the total balance to RM200.
• The wagering requirement for the welcome bonus is 15 times the bonus value before any winnings from the bonus can be withdrawn. For example, a bonus of RM100 requires total wagering of RM1,500 before a withdrawal is permitted.
• For a deposit of RM2,200 that yields the maximum bonus of RM1,000, the required wagering amount is RM15,000.
• Bonuses may only be used for games available on the jokaplay platform. Use of bonuses to bet on certain sports or games may be excluded depending on the current promotion terms.
• jokaplay reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice.
• Each user is entitled to claim a given promotion once only unless otherwise stated in the relevant promotion terms.
• Any attempt to abuse bonuses through hedge betting, rapid turnover or strategies designed to meet wagering requirements without genuine risk may result in cancellation of the bonus and closure of the account.

05 Prohibited User Conduct

All jokaplay platform users agree not to engage in the following:

• Providing false, misleading or inaccurate information during registration or when interacting with the support team.
• Using automation software, bots, scripts or any technology to manipulate games or payment processes.
• Colluding with other users to cheat the platform, including but not limited to coordinating in live poker games or table games.
• Opening multiple accounts to obtain bonuses or other benefits unlawfully.
• Launching any cyberattack, including hacking attempts, injecting malicious code, or disrupting platform functions.
• Using the platform for money laundering or other illegal financial activities.
• Posting offensive, racist, sexual, or rights-infringing content on the platform.

Violation of any of the above prohibitions may result in immediate action without notice, including account suspension, forfeiture of funds, or legal action.

06 Intellectual Property

All content available on the jokaplay platform, including but not limited to software, graphics, logos, game animations, user interfaces, and written documentation, is the property of jokaplay or our licensors.

• Users are not permitted to copy, distribute, modify, sell, or commercially exploit any part of the platform's content without prior written consent from jokaplay.
• Use of the jokaplay logo or brand name for marketing, advertising, or third-party representation purposes requires a formal agreement.
• Any feedback, suggestions, or ideas submitted by users to jokaplay may be used by jokaplay without any obligation to compensate the user concerned.

07 Account Suspension and Closure

jokaplay reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Failure to provide requested identity verification documents within the specified period.
• Attempted fraud, money laundering, or other illegal activities involving the user's account.
• Voluntary account closure requested by the user themselves.
• Extended account inactivity in accordance with jokaplay's internal policy.

Users who wish to voluntarily close their account may contact the jokaplay support team via live chat or email. Any valid real-money balance will be returned to the user in accordance with standard withdrawal procedures, subject to the completion of all active wagering requirements.

08 Responsible Gambling ⚠️

jokaplay is fully committed to responsible gambling practices and the well-being of our users. Our platform provides the following tools and resources:

• Deposit Limits: Users may request daily, weekly, or monthly deposit limits through our customer support.
• Self-Exclusion: Users who feel that gambling is negatively affecting their lives may apply for temporary or permanent self-exclusion. These requests are handled by our 24/7 support team.
• Session Time Limits: jokaplay encourages users to set time limits for their gaming sessions to maintain control.
• Access to Help: Users who need assistance related to gambling addiction may contact relevant local support organisations.

jokaplay encourages all members to fully understand the risks associated with gambling and to use the responsible gambling features provided. For more information, visit our Responsible Gambling page.

09 Disclaimer and Limitation of Liability

To the extent permitted by applicable law, jokaplay, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from:

• Use of or inability to use the platform, whether due to technical disruptions, maintenance, or factors beyond our control.
• Betting losses incurred across all types of games on the platform.
• Unauthorised access to a user's account resulting from the user's negligence in keeping their password confidential.
• Decisions made based on information available on the platform or from third parties.
• Service disruptions caused by external factors such as internet infrastructure failures, natural disasters, or circumstances beyond jokaplay's control.

jokaplay provides the platform on an as-is basis and makes no express or implied warranties regarding the accuracy, reliability, or availability of the platform at any time.

10 Changes to Terms and Conditions

jokaplay reserves the right to update or modify these terms and conditions at any time. Any material changes will be communicated to users via:

• A notice published on the platform's main page.
• An email notification sent to the address registered on the account.
• An update to the "Effective Date" at the top of this document.

Continued use of the platform after changes to the terms take effect will be considered as the user's acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact the support team to close your account.

jokaplay recommends that users review this page from time to time to ensure you are always aware of the latest terms governing use of the platform.

11 Applicable Law and Dispute Resolution

The jokaplay platform operates under the relevant international licensing. These terms and conditions are interpreted in accordance with the applicable licensing provisions.

• Any dispute arising from or related to the use of the platform shall be resolved through good-faith negotiation between the user and jokaplay within 30 days from the date the dispute arises.
• If negotiation fails, the dispute will be referred to the resolution body designated by the licensing authority, and its decision shall be final and binding on both parties.
• Users agree that any legal action against jokaplay shall be filed in the jurisdiction specified in the licensing agreement, not in the user's local courts.
• If any provision of these terms is found to be invalid or unenforceable by a competent authority, that provision shall be deemed removed and the remaining provisions shall continue in full force and effect.